Is Envato Good for Small Businesses? (2026)

Many reviewers report issues with the quality of digital assets purchased on Envato. Common complaints include broken themes, outdated code, missing files, and non-functional plugins, leading to wasted time and frustration. For example, one reviewer stated, "Most of the downloadable (purchased) files are faulty, with missing files and more errors than useful material, wasting days of experimentation."

A significant number of reviewers express dissatisfaction with Envato's customer support. They describe it as slow, unresponsive, and unwilling to provide refunds, even for demonstrably faulty products. Some reviewers also mention being directed to AI chatbots instead of human support representatives. One reviewer said, "Their customer support is terrible. Keep refusing to give refund even though the theme I purchased is faulty."

Many reviewers complain about Envato's refund policy, stating that it is difficult to obtain a refund even when purchasing faulty or misrepresented products. Some reviewers claim that Envato does not honor its own refund policies, while others report being denied refunds after downloading assets, regardless of whether they were used. As one reviewer put it, "I will have to rate this company ZERO stars...once you download an asset, they will not refund or look at it."

Several reviewers report issues with Envato's subscription billing practices. These include unexpected charges, difficulty canceling subscriptions, and being billed for subscriptions that were previously canceled. Some reviewers also claim that Envato advertises misleading pricing, such as displaying a monthly price that is only available with annual billing. One reviewer stated, "I canceled my subscription two years ago and did not receive a refund...they still billed me again this year."

Several reviewers express disappointment with Envato's AI services, particularly the limitations imposed on AI generations after subscribing. They feel misled by promotional offers and criticize the reduction in value after committing to a subscription. One reviewer described it as an "AI rug pull," noting the drastic reduction in unlimited AI generations. Another reviewer said, "Limiting users to just 10 generations feels out of touch with how these tools are actually used."

Some reviewers note that many of the assets on Envato feel outdated. They report difficulty finding modern assets and feel that much of the stock content is old. One reviewer stated, "It’s challenging to find any modern assets. Many of the stock content feels outdated, as if you’re going back one or two decades."

A small number of reviewers report positive experiences with Envato's customer support, particularly regarding billing issues and accidental subscription purchases. These reviewers praise the support team for their promptness, professionalism, and willingness to provide refunds. For example, one reviewer said, "Accidentally bought a annual subscription instead of monthly. Sent an e-mail and they immediately gave me a refund. Great customer service!"